FAQ’s

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Frequently asked questions

How do you charge for your carpet/upholstery cleaning service?
We like to come out and visit the area you require cleaning which will enable us to accurately measure each room and then charge accordingly. It is important we identify the material within your carpet as there are different cleaning methods and solutions which must be applied dependent on the type of carpet you have.

Upholstery cleaning jobs can vary significantly, as this service is very much dependent on the type of upholstery to be cleaned.

We will conduct a full survey of the area to be cleaned before providing a free no obligation quote.

We are able to give a price indication over the phone but always prefer to visit (which takes no more than five-ten minutes) to ensure the price we quote is correct.

How long will my carpet/upholstery take to dry?
Your carpets/upholstery will be dry within two – four hours, depending on the length of the carpet and fibre type, and whether any additional solutions have been used for stain removal. We use the best carpet extraction machines therefore the majority of the water used to clean your carpets and upholstery is extracted whilst we undertake the clean.

What method do you use to clean carpets?
The method we use is Hot Water Extraction (HWE), also known as Steam Cleaning. This system is now the industry standard and is recommended by most carpet manufacturers. This method is the most effective approach for providing your carpets and upholstery with a deep and thorough clean.

Your carpet will be pre-sprayed with an appropriate cleaning solution, which is then agitated in to the pile with a soft bristle oscillating brush to combine the solution with the dirt molecules. This is then rinsed out of the carpet using our HWE machine that sprays water into the carpet while simultaneously extracting it back out along with the cleaning solution and dirt.

Do you use any harmful chemicals that may be dangerous for my family or pets?
No. If we do have to use anything stronger we will always inform you at the pre inspection stage.

How often should I get my carpets cleaned?
Carpet manufacturers recommend having carpets cleaned every six month, however we feel once every 12 months is sufficient if there are no significant stains or spillages. Carpets are designed to hide and mask dirt so even a clean looking carpet will hide large amounts of debris. We always recommend you give us a call straight away if there are any accidents, i.e. red wine spilt, nail varnish, pet urine, mud, as our cleaning methods can significantly improve, and in most cases, remove such stains.

Do you offer stain protection?
Yes. We offer stain protection for both carpets and upholstery.

Are you insured?
Yes. We carry public liability insurance for cleaners to a value of £1,000,000.

What is your refund policy?
If you are not happy with our service we will re-clean free of charge if we are notified within seven days of the clean. If you are still dissatisfied we will offer a full refund.

What forms of payment do you accept?
We accept cash, cheque, and bank transfer.

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